FAQ's

MOST ASKED QUESTION: How do I get my parcels at Pappy's?

Most packages will get to us if you put your name, your phone number and our address (141 White Earth Street, Smoky Lake, AB, T0A 3C0). If you know for sure your package is being couriered, shipped by truck or sent by Cold Shot Parcel service, then our address will work just fine.

IF you don't know how your parcel is coming (or it is coming through FedEx EXPRESS, we receive and ship FedEx Ground not Express), to ensure you receive it if it comes by Canada Post instead of courier, freight or bus, on your shipping address put our address AND your mailing address (RR 1 Waskatenau, Box ### Smoky Lake, etc).

Then if it arrives at the Smoky Lake post office, it can be directed to you through your mailing address. Call us if you have questions about these directions.

1. Do I need to setup an account to ship or receive parcels at Pappy's?

No, no account is needed however, if you ship or receive many parcels per month we are happy to set up a billing account for your usage.

2. Why does it cost $4 for parcels from Couriers or other companies?

We charge a small convenience fee for parcels that are non-Purolator, only because we have yet to get an agency with the other couriers. We keep trying, but many are reluctant to set up agencies in rural locations.

3. I'd like to ship something bigger, like a couch or a fridge, can Pappy's receive that item for me?

Yes! We receive freight from several trucking companies. Our freight pickup fee is based on pallet weight ($1.00 per 100 lbs) plus a drop fee ($7.00). We can hold your freight for you to pickup when convenient.

4. Can I ship out with Pappy's?

Yes, we provide service for all the couriers and can determine the best shipping choice based on price or speed or both!

5. How does the bus service work?

Cold Shot Parcel and Bus Service services Edmonton to Cold Lake and return daily. You can buy bus tickets online at www.coldshot.ca or call them at 1-587-557-7719. Tickets can also be purchased in person at Pappy's.

They provide next day package delivery anywhere in Alberta from Pappy's. We can arrange the labeling and package pickup. The website for the parcel service is www.coldshotca.com

6. How do the lockers work? Why would I use them?

The lockers require registration with us (email, phone number and your name) and are available for package pickup outside normal business hours (we are open 10 to 6 weekdays and 10 to 3 on Saturdays). If you can't get in for your package in those times and you are registered for the lockers, we put your parcel in the locker and email you your access instructions. 

There is a $4 fee for locker use and we bill monthly to you for usage.

7. What couriers provide pickup and drop off at Pappy's?

Purolator, UPS, Canpar, Loomis, FedEx GROUND (not Express), trucking companies, Cold Shot Parcel Service, Staples, Home Depot, Costco, plus any shipment from anyone can be received and held for our customers.

8. What other services are available?

We offer shredding onsite at $1 per pound of paper.

We also offer dry cleaning services in partnership with Master Cleaner in Fort Saskatchewan. Dry cleaning takes about 1 week. Drop off any day of the week. Dry cleaning prices can be found here.

And of course, our business partner Wide Open Spaces offers furniture restoration, refinishing and upholstery of all types, in the Pappy's building.


You can call, email, text, Facebook message for further info:

780 656 8298 (call or text)

parcelpitstop@gmail.com

Facebook Messenger: @parcelpitstop

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